VICIDial Options
We provide Vicidial in three different Models
BYOH: Bring your own Hardware
We recommend our client to buy certain hardware we only charge for software configuration, deployment.
Vicibox: Pre-installed Vicidial Server
We provide branded HP, Supermicro and Custom Made servers depends upon your budget and requirements. our server cost as low as (Vicidial pre-installed) Rs 80,000. Contact us on server prices. 1 year Warranty on hardware.
Vicihost: Vicidial hosting Solution
Solution Benefits
- Fast Setup within 1-2 Day
- No long term contracts: you need for few months or forever.
- Quickly scaled to meet your expanding demands
- With our hosted solution you are guaranteed 99.9% uptime
- Each dialing server is capable of handling up to 25 outbound agents at a 3:1 dialing ratio with full call recording, or as many as 35 inbound agents
- Many dialing servers can be clustered together to increase capacity up to hundreds of seats
- No legal hassles with ISP, PSEB etc
Financial Benefits
| Start Up Costs | On Premises VICIdial Server | Vicidial Hosting |
|---|---|---|
| Server | Rs 50,000 | 0 |
| PSEB Registration | Rs 10,000 | 0 |
| Setup Fee (install, Configure) | Rs 40,000 | 0 |
| TOTAL Start up Costs | Rs 100,000 | Save |
| Operational Costs | ||
| Server Monthly Depreciation | 1,000 | |
| Vicidial / Network Admin Salary | Rs 25,000 | |
| PSEB Annual Renewal (Monthly Calculated) | Rs 1,250 | |
| Support Charges / Hour | Rs 2,500 (not added in total) | Rs 1200 (not added in total) |
| Vicidial Hosting Monthly Fee | Rs 0 | Rs 16,000 |
| TOTAL Operational Costs | Rs 27,250 | Rs 16,000 |
By buying our Vicihost solution you cut operational costs almost 50% and instantly save Rs 100,000. Other non-financial costs like legal work, VoIP port unblocking etc are not involved in Vicihost solution.
Solution Features
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast, and predictive dialing
- No long term contracts
- No hidden fees
- Scalable to hundreds of seats
- Integrated call recording
- Three-Way calling within the agent application
- Full USA, Canada, UK regulatory-compliance
- Click here for a full features list
About Infrastructure
Connectivity
Connectivity is comprised of multiple redundant Tier 1 back-bone providers. Through our partnerships with Level 3, Time Warner Telecom, Global Crossing and Cogent we currently have over 100 Gbps bandwidth capacity routed via FCP and BGP4 protocol.
Backup
Our Strategic partner’s Data Center is outfitted with redundant CRAC, Battery Power and Diesel Generator Power to ensure uptime in any situation.
n+1 Diesel Generators, CRAC, UPS, Battery Backup and DC power to provide conditioned power to the IP floor. Our redundant Cisco and Foundry routers utilize BGP4 protocol to provide redundant service through our multiple providers. Each of our shared servers utilize RAID for maximum data availability.
Security
Network security is a priority and includes but is not limited to the following: Redundant firewalls that stop most attacks before they start. Each of our servers are loaded with an early warning intrusion detection system that is automatically updated each time a new security flaw is discovered worldwide.
Physical security is also of the utmost importance to our network. We have in place many of the latest security measures, including: fire detection and suppression, 24/7 armed guards and closed circuit cameras monitoring every square foot of facility.