Terms of services
- Billing structure: we Charge on hourly for Customer Support and
Training service. For Software development, deployment or turn-key
solution we consider it as project calculate expected hours to complete
the job and calculate “fix charges”. - Late payment. The grace period within which a client can submit their
payment after the invoicing date is 7 days. After 7 days we send formal
“collection letter” or emails. If client does not clear payment within
30 days we “write off” receivables and black list client for any future
work. - Interim charge caps: Technical Support is prepaid. Some clients come
in agreement of postpaid. If their Training or Technical support exceeds
$200 . they will need to make an interim payment to bring it under or
face work suspension. - Scheduling: 8AM GMT to 8PM GMT. We do not work on Sunday and Friday
we start work 10AM GMT close at 8PM GMT. - No spec work allowed: Our time and talent are precious and shouldn’t
be doled out for free under any circumstances. We never speculate
therefore upfront payment is not a choice. - Termination of services by client: It is possible that client may
refuse to work with us BUT we charge for time and effort. if technical
issue does not get resolved we would give 10% or more discount to client. - Ownership rights. if GPL software involved it is understood client
owns the work after it has been completed and client has rights to use
or modify the final product. We may also want to consider retaining
rights to utilize the work in a repertoire or portfolio for future
promotion while the client retains all other major usage rights. - Unforeseen or sudden termination of a project:if some mishap, illness
or accident occurs that makes it impossible to continue a project in
progress, the client needs to know what protections they have. We have
to associate ourselves with a backup employee who will agree to take
over. In that case delay could occur otherwise client can terminate
service and he will be refunded for unfinished work.
Refund Policy
we do honor requests for the refund on the following reasons:
Non-delivery of the product
Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded.
Download and unzipping issues
it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.
Major defects
although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
Service/product not-as-described
such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.