Call Center Solution
NetHawk provides open-source solutions for call centers that rival the technology offered by the world’s top systems providers at the most affordable package in the market today.
With powerful functionality and usability, feature-rich capabilities set on a streamlined platform, our systems complemented by our dedicated technical support and expertise, are set to maximize productivity and drive the strategic growth of your business.
Solution Highlight
Our solution is based on VICIDIAL which is Asterisk based Open-Source PBX Phone system that acts as a complete inbound/outbound Call centre suite.
No license fee per seat!
Robust and flexible
Our call centre suit is based on open standards that is fully customizable, configurable, and highly scalable. The system supports multiple protocols and codecs providing the business added flexibility and the freedom of choice.
High value key features
The system provides Predictive Dialing, Call Recording, IVR, ACD Inbound, Call Conferencing, CRM integration, and Real Time Monitoring.
Support
We provide fix charges monthly, annually support. We also provide hourly rate remote online support.
Key Features
- Predictive dialer
- Call Recording
- IVR
- ACD inbound
- Call Conferencing
- CRM integration
- Real time monitoring
System Specification
- TDMoE (Time Division Multiplex over Ethernet)
- Allows direct connection (local call center)
- Zero latency Voice-over IP (VOIP)
- Allows for integration of physically separate installations
- Uses commonly deployed data connections
- Allows a unified dialplan across multiple offices
- Supports multiple codecs
- ADPCM
- G.711 (A-Law and µ -Law)
- G.723.1
- G.726
- G.729
- GSM
- iLBC
- Linear LPC-10